The Velauré Help Center

Velauré's high-speed roller spins fast enough to instantly lift away dry skin and even the toughest calluses. This powerful yet gentle process leaves your feet silky smooth in just minutes, without pain or discomfort.

Instant. Thanks to Velauré's design and ergonomics, you get silky smooth feet in minutes, every single use.

You only need to use it for a few minutes every other week to keep your feet in perfect shape.

Absolutely. We're confident you'll love your Velauré — that's why every order is backed by our 30-day money-back guarantee. If you don't love it, you get your money back, no questions asked.

Shipping is always free. Every order ships with tracked delivery at no extra cost to you.

We require 24 hours on average to fulfil your order before dispatching. However, due to peak times or high demand, it can sometimes take up to 3 business days for an order to be fulfilled. Rest assured we are doing everything we can to deliver your order as soon as possible.

Once your order is dispatched, delivery typically takes 5–8 business days. Please consider any holidays that might impact delivery times.

As soon as you get the dispatch confirmation email, click the "Track order" button and you'll get live updates on your shipment. You can also track your order manually by providing your tracking number, or your email and order number.

No worries — slight delays can happen, for instance around holidays that aren't working days for postal and delivery services. If your delivery is significantly late, or you're experiencing problems with your order tracking, please reach out to help@velauré.com. We're happy to help!

We currently ship within the United States only. Every U.S. order ships free, with tracked delivery.

If you need to cancel your order for any reason, please reach out to help@velauré.com as soon as possible. We process orders quickly, so cancellations are time-sensitive.

We do our best to speed up processing and shipping time, so there is always a small window to make changes. Please reach out to help@velauré.com as soon as possible if you believe you have provided an incorrect address.

You can pay with the world's most popular and secure payment methods. Choose between a credit or debit card, or one of our trusted partners: Shop Pay, Apple Pay, or Google Pay.

Our payment provider automatically and securely processes your order immediately after it is placed.

Overview

To begin initiating a return, please return your item to our address within 30 calendar days of delivery and reach out to our customer support team at help@velauré.com to confirm the return.

Terms & Conditions

We encourage customers to carefully read our Refund Policy before placing an order. We do not provide a return label or pay for return shipping. If you have any questions, reach out to help@velauré.com.