Shipping policy
At Velauré, our customers are the heart of our business. Our goal is to make sure that every customer has a positive experience with us. We take great pride in the quality of our products and the level of service we provide. To ensure that your experience with us is seamless, we encourage you to carefully read our Shipping Policy before placing an order. We believe that transparency is key to building trust with our customers, and we want to make sure that you fully understand our shipping terms. Processing Time We usually dispatch within 24 hours of ordering. However, due to peak times or high demand, sometimes it can take up to 5 business days for an order to be fulfilled. Rest assured, we are doing everything we can to deliver your order as soon as possible. Shipping Time We currently ship within the United States only, and shipping is free on every order. Due to the nature of the shipping business, delays are sometimes inevitable, and all our shipping times are therefore guidelines only. Specific delivery dates are not guaranteed. Region ETA United States 5–8 Business Days Tracking Your Order When your items are dispatched, you will receive a confirmation email with your tracking number. To track your package, visit our order tracking page. Please allow 1 to 3 working days for the tracking information to show. Although it rarely happens, if you haven't received a tracking number or it doesn't work, just contact us at help@velauré.com. Unexpected Delays In some instances, delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that is out of our control. Please contact us if your package is taking too long to arrive, and we will work with you to resolve any situation. Pre-Ordered or Back-Ordered Items If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the pre-ordered or back-ordered items as soon as they become available. So if you order more than one item on a single order and receive only part of your order, don't worry — you will receive your other items shortly after. Wrong Address Disclaimer It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at help@velauré.com if you believe you have provided an incorrect shipping address. Returns Your purchase is protected by our 30-day money-back guarantee. If you're not completely satisfied, please refer to our Returns Policy for full information on how to make a return. Lost or Stolen Packages Velauré is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the tracking information provided to you via email. If you still have questions or need more details, please contact us at help@velauré.com.